We are looking for a service minded, solution-oriented person who thrives when helping people and solving problems. If you are structured, administrative, and entrepreneurial with experience from working with customer support you are the person we are looking for.
Job Description: Customer Support Sport Scandinavia
Contract: Temporary 12 month contract, start date August 2022.
Reports to: Wholesale Operation Manager
As customer support your main responsibility is to give J.Lindeberg´s customers the best possible service when it comes to order placement, re-orders, handling returns, claims and answering questions. You will work closely with the wholesale sales team, making sure orders are placed in a correct way in our ERP system to ensure delivery according to the customer needs, as well as optimizing and supporting our yearly net sales target through a hands-on approach related to the re-order/pre-order business across markets.
Main working tasks
Customer administration and account management
Administration and optimization of re-orders and returns
Handling claims & create credit memos
Proactively work with sales orders during the season, making sure orders are shipped and update shortages and clear out leftover quantities after the season
Make sure Sales Orders are correct in the ERP system (Nav) before order deadline
Handling new customer and make sure we can deliver according to their need
Sales coordination and support the wholesale sales team
Work closely with outbound coordinator and other Supply Chain stakeholders
- A minimum of 2 years’ experience working with Customer Support
- Highly efficient, structured and organized with strong administrational skills
- Experience of working in excel and ERP systems such as Navision
- Entrepreneurial and result oriented
- Communicative and constructive
- High level of motivation with a strong focus on team spirit
- Great knowledge about the apparel business and Sport/Golf specifically
- Excellent English communication - written and verbal is a must
J.Lindeberg Working Principles
As part of J.Lindeberg you are an ambassador for J.Lindeberg and inspire our partners by living JL working principles.
Courageous - We are bold and we are unafraid to question what we are doing in our passion and determination to succeed.
Progressive - We strive to be creative and innovative in our designs, our ways of working and our use of materials.
Customer focused - We work hard to understand our customers around the world, and we design fashion and experiences to inspire them.
Collaborative - We work cross-functionally, building a non-hierarchical, inclusive environment where everyone can thrive.
Agile - In order to be competitive, we are flexible and ready to adapt quickly.
Entrepreneurial - We are proactive and willing to succeed. Each individual is accountable and takes ownership of their part in making it happen.
Ethical - We are a responsible company, with strong business ethics. We care for our planet, our local communities and our people.
Sincere - We are honest, dependable and trustworthy, driven by personal integrity and fairness.
We look forward to your application soonest possible as we review them continously, but no later than July 11th, 2022