J.Lindeberg is a global lifestyle brand with a vision of being the world’s most desirable and successful function and fashion brand. With a unique fashion style that’s effortlessly sophisticated, yet supremely comfortable, we combine creativity and progressiveness to design function and fashion that is sustainably sourced – and delivered to our customers through a customer-focused, seamless experience.

Working at J.Lindeberg gives you the opportunity to learn and grown with some of the most talented, fun and passionate people in the industry. If you like things to move fast, have an entrepreneurial spirit and never settle, you’ll fit right in. Innovation is close to our hearts, and we continuously take action to minimize our impact on the world we live in.

In this role in the DTC team, you will be responsible for providing exceptional service to our customers across various touchpoints, including phone, email, chat, Instagram, and Facebook. Additionally, you will have a focus on logistics and will work closely with the Operations and Logistics teams to ensure timely delivery of orders and resolution of any logistics-related issues.

As our Customer Service Representative with a focus on logistics, you will play a critical role in ensuring our customers have a seamless experience with our brand. You will have a passion for customer service, a high level of attention to detail, and the ability to work in a fast-paced environment.

Working hours: Full time

Reports to: Head of E-Commerce

Area of responsibility

Build sustainable relationships and trust with customers through open and interactive communication, handle customer complaints and provide appropriate solutions and alternatives within the time limits across all touchpoints

Be the first point of contact and support for the external customer service team

Work closely with the Operations and Logistics teams and other stakeholders to ensure timely delivery of orders and resolution of any logistics-related issues

Identify, escalate and continuously improve the customer service experience by identifying issues, areas for improvement and making recommendations to the appropriate team members.

Ownership of some administrative and back-office tasks related to customer service, e-com and external reporting responsibilities

Weekly and monthly reporting to the e-com/ DTC team in regards to issues and trends in the customer service ticket flow

Personal qualifications

Strong customer focus with a passion for delivering exceptional service.

Proficiency in technology and Microsoft Office applications.

Excellent verbal and written communication skills.

Strong problem-solving abilities and attention to detail.

Ability to work independently and within cross-functional teams.

Strong organizational skills and the ability to manage multiple tasks simultaneously in a fast-paced environment.

Education and previous experience

2+ years of experience in customer service, preferably in a retail or e-commerce environment

Experience with CRM systems and practices (previous experience with Gorgias is a plus), and the ability to adapt/respond to different types of customers.

Fluent in, or highly proficient in spoken and written: English, Swedish and German (other languages is a plus)

Experience with logistics and supply chain management a plus

The J.Lindeberg Values

Progressive - We strive to be at the forefront, and we dare to challenge the status quo. It comes from our Scandinavian heritage – we are innovators within apparel, use of resources and ways of working.

Energetic - We bring energy into everything we do. We are entrepreneurial and agile.
We are ready to do more and better each time. It makes our brand vibrant and magnetic.

Inclusive - We are a people company. We are diverse and responsible. We act with integrity and take full accountability for what we do. We are a global community. We care for the planet and each other.

We are looking forward to your application soonest possible as we review continously, but no later than February 3rd, 2025